Hours Of Operation:
8am to 11pm ET Mon thru Fri
9am to 10pm ET Sat and Sun
Phone
844-663-9434
info@21stCenturyCom.com
Frequently Asked Questions
Answers to some of the most commonly questioned asked about HughesNet Satellite Internet
General Questions
Yes, the Hughesnet system requires a unique dish in order to send and receive information via satellite. You cannot use your DIRECTV or DISH network dish for Hughesnet High-speed internet service.
You will receive a separate bill for each service. Contact 21st Century Communications LLC about special offers with Hughesnet that may be available in your area. 1-800-790-3306
Internet service is vital in today’s world. Banking, job hunting, schooling, and even applying for government assistance is mostly done online. Shopping for goods, services, and groceries is increasingly taking place online. Even medical consultations can be done online. People who live in rural areas have the same needs for these services as anyone else, and even more of a need to be able to use them remotely. There are few rural Internet options available, but Hughesnet satellite Internet is the one that offers affordable, reliable high speed Internet.
Standard and priority data
Your service plan comes with a set amount of Priority Data each month.
Your Priority Data is always prioritized ahead of Standard Data on the network. You automatically use your Priority Data first, then have an unlimited amount of Standard Data.
Online activity between 2am and 8am doesn’t count against your Priority Data amount.
If you want more Priority Data, you can always purchase a Priority Data Token. A Priority Data Token doesn’t expire and is available as soon as you need it. Your Priority Data automatically resets with each billing cycle.
Each Hughesnet service plan comes with unlimited Standard data*.
You have an unlimited amount of standard sata. If you use all your Priority data, Standard data kicks in automatically. There’s no limit on how much Standard Data you can use. Standard Data speeds may be slower during high-traffic periods. You get unlimited data so you’ll never get cut off or pay overage fees.
When using Standard Data, speeds may be slower during high-traffic periods.
- Gives you a better streaming video experience, optimized to stream up to HD quality. Automatically adjusts streaming video up to HD quality.
- The Mobile App lets you manage data usage of streaming video content.
- You can snooze the Video Optimizer for up to four hours.
INSTALLATION AND ORDERS
The HughesNet professional technician will install the HughesNet Wi-Fi Modem and satellite dish, and will connect 2 devices, such as a desktop computer, laptop, tablet, or smartphone. You can ask your technician for a quote to connect more devices. Any non-standard installation extras will be billed on your next HughesNet invoice. The technicians do not accept cash or check at the time of install.
On average, most customers are installed within 5 days of their order. Most customers have the opportunity to schedule an installation date at time of order. However, if a preferred date is not available, a HughesNet installer will contact you within 3 days of placing your order to work out a mutually agreeable date and time for your installation. If less than 2 weeks is too soon for you, just place your order when you’re ready for HughesNet high-speed Internet service!
Visit orderstatus.HughesNet.com or call HughestNet Retailer: 21st Century Communications–Installation Support at 1-800-790-3306
Your installer will connect two devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next HughesNet invoice. The technicians do not accept cash or check at the time of install.
*Standard Data may be slower than other traffic during high-traffic periods.
**Each Hughesnet service plan is designed to deliver the download/upload speeds assigned to that specific plan, however, speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including, but not limited to the number of concurrent network users. Your Hughesnet experience will vary based on your proximity to the Wi-Fi source.
